What is workflow ?
Workflow is the logic that coordinates smaller pieces of work to accomplish a larger, more complex task.
Workflow logic differs from transactional logic in its tolerance for incomplete work.
A transaction seeks to be either complete, where all pieces of work become permanent,or completely undone.
Workflow logic, in contrast, allows many sessions to remain at an incomplete state for a comparably long period of time without incurring significant overhead.

Why use workflow ?
Improved Efficiency - Automation of many business processes results in the elimination of many unnecessary steps
Better Process Control - Improved management of business processes achieved through standardizing working methods and the availability of audit trails.
Improved customer service – Consistency in the processes leads to greater predictability in levels of response to customers
Flexibility – Software control over processes enables their re-design in line with changing business needs.
Business process improvement - Focus on business processes leads to their streamlining and simplification.

The Current Scenario
Time limits for tasks not adhered to
Email-based system inadequate
  - Cannot connect to External systems
  - Does not ensure Action
No tracking of employee efficiency
No alternative for lack of connectivity
Security of data easily compromised
Prone to attack of viruses, worms etc.

The Solution
Time bound action ensured as each Sub-task is allotted a fixed duration

Uses proprietary security infrastructure
Lack of connectivity can be countered by physical transport of data
Can connect to external systems for pulling or pushing of data
Tools for monitoring efficiency of employees.

Security
Unique encryption key for all users data
Transport security achieved by a unique key assigned for each transfer
Locking of application possible for short durations
Uses a public/ private key infrastructure

Flexibility
Maximum flexibility achieved as data can be moved around on diskettes
Offline operation possible to undertake tasks after they have been Downloadsed
User can login to the system even in offline mode
Users are not machine centric and can login from anywhere.

Bandwidth
Optimization of bandwidth by using incremental data transfer
Master data is stored locally to minimize roundtrips
Sophisticated methodology employed to maintain synchronization
Full operation possible even if a user never connects to the server.

Helper Tools
Full-fledged address book
Extensive book marking system
Message Center to send messages to online users
Advanced clipboard features to save typing and improve Employee efficiency
Tools to monitor employee performance based on his response time to tasks.

Matrix Platform
Messaging Services
Document Services
Archiving Services
Administrative Services
Designer Services.

The benefits of using this suite are as follows
Enables faster time to the market
High degree of customization
Ensures adherence to time schedules for execution of even sub-tasks
Automatic Knowledge-management through Full-text catalogues.